Privacy Policy

This Privacy Policy describes how OnDuty (“we”, “us”) collects, uses, and shares information when you use the OnDuty customer mobile application (the “App”) and related services that connect to our platform at api.onnduty.cloud (the “Services”).

• Account data: name, email address, phone number if you provide it, profile details, and credentials or authentication tokens needed to sign you in.
• Usage data: in-app actions, preferences, saved contacts or favorites, and diagnostics needed to operate the App.
• Location data: with your permission, precise or approximate location to show nearby providers, improve search results, or sync your profile location as described in the App.
• Device data: device type, operating system, app version, and technical logs that help us fix errors and improve performance.
• Communications: messages you send through in-app features or to support, and metadata about those messages.

• Provide, maintain, and improve the App and Services.
• Authenticate you, personalize your experience, and remember your settings.
• Connect you with skilled workers, shops, restaurants, service centers, and offers on the platform.
• Send service-related notices, security alerts, and (where allowed) marketing with your consent.
• Detect abuse, fraud, and technical issues; comply with law; enforce our terms.

We may share information:

• With partners you interact with (for example, when you request a service or contact a business through the platform), as needed to fulfill your request.
• With service providers who host data, send notifications, analyze reliability, or help us run the platform, under contractual safeguards.
• For legal reasons if required by law, court order, or to protect rights, safety, and security.
• In a business transfer such as a merger or acquisition, subject to applicable law.

We do not sell your personal information as “sale” is commonly understood in privacy laws.

We keep information only as long as needed for the purposes above, including legal, accounting, and reporting requirements. Retention periods may vary by data type and jurisdiction.

We use administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure; we encourage strong passwords and protecting your device.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can manage some choices in the App or device settings (for example, location permissions). To exercise other rights, contact us using the details below.

The Services are not directed at children under 13 (or the minimum age in your region). We do not knowingly collect personal information from children. Contact us if you believe we have done so.

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

We may update this policy from time to time. We will post the updated version on this page and adjust the “Last updated” date. Continued use of the App after changes means you accept the updated policy, where permitted by law.

For privacy questions or requests, contact us at privacy@onnduty.cloud (replace with your production privacy inbox if different).